Jurnal Kependidikan

A STUDY OF STUDENTS’ SATISFACTION TOWARDS THE LEARNING CONDITIONS OF ENGLISH DEPARTMENT AT SINTUWU MAROSO UNIVERSITY

Judul : A STUDY OF STUDENTS’ SATISFACTION TOWARDS THE LEARNING CONDITIONS OF ENGLISH DEPARTMENT AT SINTUWU MAROSO UNIVERSITY
Penulis : Ingriyani Rawung 1
   

1)Staf Pengajar Program Studi Pendidikan Bahasa Inggris FKIP Universitas Sintuwu Maroso Poso

Penerbit : FKIP Universitas Sintuwu Maroso
Kata Kunci : Tangible, Reliability, Responsiveness, Assurance, Emphaty

RINGKASAN


The research describes about the level of satisfaction toward the learning conditions of English Department at Sintuwu Maroso Unversity. The objective of this research about the level of students satisfaction on the learning conditions of English Department at Sintuwu Maroso University.This research was descriptive qualitative. The researcher collected the data through quesionnaire, interview and documentation.The data were analyzed qualitatively. The research also used Likert Scale. The level of students‟ satisfaction was measured by indicators tangibles aspect, reliability aspect, responsiveness aspect, assurance aspect, and empathy aspect. The reseacher using the theory of the fifth dimensions of service quality characteristic by Parasuraman, Zeithaml and Berry 1988. The research findings in tangibles aspect percentage score of 58.3%. It meant that in the category tangible aspect, the students‟ of English Department at Unsimar Poso included was dissatisfied. In reliability aspect the percentage score of 72.33%. It meant that the students‟ of English Department was satisfied in the category reliability aspect.Responsiveness aspect percentage score of 72.61%. It meant that, the students‟ of English department was satisfied in the category responsiveness aspect. Assurance aspect percentage score of 70.25%. It meant that the students‟ of English Department was satisfied in the category assurance aspect. Empathy aspect to percentage score 66%. It meant that, the students‟ of English Department included was satisfied in the category emphaty aspect. In the level the students satisfaction of English Department at Unsimar Poso, the students‟ do not achieve the level of the indicator was very satisfied in teaching and learning process at English department. So that the students only expressed the level of indicator with the satisfaction and dissatisfaction toward learning conditions of English Department at Unsimar Poso.


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